Contact Us

We’re Here to Help

Thank you for visiting FreshKeep. Our customer support team is available to assist you with product questions, order updates, shipping information, returns, refunds, and general inquiries.

Before contacting us, please include your order number and the email address used during checkout whenever your question relates to an existing order. This information allows us to locate your purchase and provide faster assistance.

Customer Support

Email: support@freshkeep.store
Phone: (800) 668-6500
Website: freshkeep.store

Business Address

FreshKeep
1 Rue Mercier
Dollard-des-Ormeaux, QC H9A 1H4
Canada

We aim to respond to customer inquiries within 1–2 business days. Messages received during weekends or public holidays may be answered on the following business day.

Please do not return products directly to our business address without first contacting our support team. Approved returns must follow the return instructions provided by FreshKeep to ensure that your refund is processed correctly.