Shipping policy

Shipping Policy

Last updated: July 14, 2026

FreshKeep provides free standard shipping to customers worldwide. This Shipping Policy explains order processing, delivery estimates, tracking, address requirements, and delayed or missing packages.

1. Free Worldwide Shipping

Standard shipping is free for all eligible orders placed through freshkeep.store.

There is no minimum purchase requirement for standard free shipping unless a different condition is clearly displayed during checkout.

2. Order Processing

Orders are reviewed and prepared after payment authorization is completed.

Processing may take longer during:

  • Weekends and public holidays
  • Promotional periods
  • High-volume sales events
  • Product launches
  • Address verification
  • Payment security reviews

Once an order has been shipped, customers may receive a confirmation email containing tracking information when tracking is available.

3. Estimated Delivery Time

Our estimated worldwide delivery time is generally:

7–10 days

Delivery estimates begin after the order has been processed and transferred to the shipping carrier.

The estimated delivery period is not a guaranteed arrival date. Some orders may arrive earlier, while others may require additional time because of circumstances outside our control.

4. International Deliveries

FreshKeep ships to many countries and regions worldwide.

International orders may be inspected by customs authorities. Import duties, customs fees, taxes, or local handling charges may apply depending on the destination country.

These charges are determined by local authorities and are the customer’s responsibility unless the website clearly states otherwise at checkout.

5. Delivery Delays

Possible causes of delay include:

  • Customs inspections
  • Severe weather
  • Transportation disruptions
  • Public holidays
  • Carrier network congestion
  • Remote delivery locations
  • Incorrect or incomplete addresses
  • Local postal service delays
  • Events outside the reasonable control of FreshKeep

A delayed shipment does not automatically mean that the package is lost.

Customers should allow the carrier a reasonable period to complete delivery before requesting an investigation.

6. Tracking Information

When tracking is available, it will be sent to the email address used during checkout.

Tracking updates may take several days to appear after shipment. In some cases, a package may be transferred between international and local carriers, and tracking may temporarily pause during the transfer.

7. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please verify the following before submitting an order:

  • Recipient’s full name
  • Street address
  • Apartment, unit, or building number
  • City and province or state
  • Postal or ZIP code
  • Country
  • Contact phone number

Contact support immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing.

FreshKeep is not responsible for delivery failures caused by incorrect, incomplete, or outdated information submitted by the customer.

8. Failed or Refused Delivery

When delivery cannot be completed because the recipient is unavailable, the carrier may:

  • Attempt delivery again
  • Leave collection instructions
  • Hold the parcel at a local facility
  • Return the parcel to the sender

Customers are responsible for following carrier instructions and collecting packages within the required period.

Additional shipping costs may apply when an order must be reshipped because it was refused, unclaimed, or addressed incorrectly.

9. Missing Packages

If tracking shows that an order has not moved for an extended period or the estimated delivery period has passed, contact:

support@freshkeep.store

Please provide your order number and delivery address. We will review the available tracking information and, where appropriate, contact the shipping provider.

10. Packages Marked Delivered

If tracking indicates that a package was delivered but you cannot locate it:

  1. Check your mailbox, entrance, porch, reception area, or safe delivery location.
  2. Ask household members, neighbors, or building management.
  3. Allow up to 48 hours because some carriers mark packages as delivered before final handover.
  4. Contact the local carrier for additional delivery details.
  5. Contact FreshKeep if the package remains missing.

We will review the situation and assist with the available information.

11. Damaged Packages

Take photographs of the external packaging and damaged product before discarding any materials.

Send the photographs, your order number, and a description of the issue to support@freshkeep.store. Confirmed damage claims will be handled according to our Return & Refund Policy.

12. Contact Us

FreshKeep
1 Rue Mercier
Dollard-des-Ormeaux, QC H9A 1H4
Canada

Email: support@freshkeep.store
Phone: (800) 668-6500