Contact Information Policy

Last updated: July 14, 2026

FreshKeep is committed to maintaining clear and accessible communication with our customers.

Customers may contact us regarding:

• Product information
• Order confirmation
• Shipping and tracking
• Address corrections
• Order cancellations
• Damaged or incorrect products
• Returns and refunds
• Website issues
• General customer service questions

Business Information

Business Name: FreshKeep
Website: freshkeep.store
Year Established: 2022

Business Address:
1 Rue Mercier
Dollard-des-Ormeaux, QC H9A 1H4
Canada

Customer Support Email: support@freshkeep.store
Customer Support Phone: (800) 668-6500

Customer Support Response Time

We aim to respond to email inquiries within 1–2 business days.

During weekends, public holidays, promotional periods, or periods of unusually high demand, responses may require additional time.

Order-Related Inquiries

For faster assistance, include the following details:

• Full name
• Order number
• Email address used during checkout
• Description of the request
• Relevant photographs or videos when reporting damage or defects

Customers should never send complete credit card numbers, account passwords, or other highly sensitive payment information by email.

Returns

Do not mail a return directly to our listed business address unless our customer support team has specifically instructed you to do so.

Approved returns must be sent to the return location provided in the authorization instructions. Sending a product to an unauthorized address may delay or prevent refund processing.

Official Communications

FreshKeep communicates with customers through contact details associated with the domain freshkeep.store.

Customers should be cautious of suspicious messages requesting passwords, complete payment information, gift cards, cryptocurrency, or transfers to personal accounts.